Base
Solid support for everyday use
- Service hours
- Mon–Fri 09:00–17:00
- P1 Response
- 6 hours
- Channels
- Email / Ticket
- Languages
- DE + EN
- Value Workflows
- —
- EU-LLM Endpoint
- —
- TAM
- Virtual TAM
Support That Fits You.
Three SLA levels — from solid to excellent. All with a dedicated point of contact and German-speaking support.
Recommended
Pro
More reach. More possibilities.
- Service hours
- Mon–Fri 08:00–18:00
- P1 Response
- 4 hours
- Channels
- Email + Video
- Languages
- DE + EN + FR (written)
- Value Workflows
- Standard Value Workflows
- EU-LLM Endpoint
- —
- TAM
- Virtual TAM · TAM Base from 60 users (2 reviews/year)
Elite
Proactive. Personal. Premium.
- Service hours
- Mon–Fri 07:00–19:00
- P1 Response
- 2 hours
- Channels
- Email + Video (proactive)
- Languages
- DE + EN + FR
- Value Workflows
- Standard + Premium Value Workflows
- EU-LLM Endpoint
- —
- TAM
- Virtual TAM · TAM Premium from 90 users (4 reviews/year)
Note: iTop+ Architect is exclusively available with SLA levels Pro or Elite. All other products (Ready, Flex) can be combined with all three SLA levels.
Technical Account Management
Every iTop+ customer has a virtual Technical Account Manager (TAM) as their central point of contact. From certain user counts, this becomes a dedicated TAM with regular reviews of your iTop environment.
Virtual TAM
Your central point of contact at ITOMIG. Knows your environment and your requirements. Included in all SLA levels.
From Always users
TAM Base
Dedicated TAM with 2 reviews per year. Proactive review of your iTop instance for performance, security and best practices.
From From 60 users (Pro/Elite) users
TAM Premium
Dedicated TAM with 4 reviews per year. Strategic consulting, roadmap alignment and proactive optimisation.
From From 90 users (Pro/Elite) users