Service Management with iTop+

The ITIL-certified open-source solution for professional IT service management. With AI features, EU data sovereignty, and personal support from Germany.

Plus Layer

Custom extensions for ticketing, UI, integration, ESM and security — included in every iTop+ product.

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AI Features

Ticket summarisation, categorisation, solution suggestions and more. Provider-agnostic — you choose your AI provider, including self-hosted models.

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EU Data Sovereignty

EU-sovereign LLM endpoint (Architect option). No CLOUD Act. Zero data retention. Your data stays in Europe.

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Value Workflows

Daily support briefings, AI-powered solution descriptions and more — AI automation with n8n, directly in your service management.

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Security Response

Structured CVSS-based 4-phase process for security incidents. Proactive, transparent, automated.

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ITIL-certified

15 of 20 ITIL Practices recognised as fully implemented. Accredited Tool Vendor via PeopleCert.

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Solutions for Your Role

Four perspectives on iTop+

For you as a service desk manager

The Intelligent Service Desk

Daily briefing for the team start, AI categorisation of new tickets, one-click reply improvement and translation, automatic solution descriptions on close — more tickets at consistent quality.

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For you as a CIO or IT manager

Governance Without Overhead

Data-sovereign AI on your own infrastructure, ITIL certification by PeopleCert, CMDB and licences in a single data source — quality and compliance from one provider.

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For you as an infrastructure manager

Infrastructure Under Control

Change calendar with CI conflict detection, automatic ticket assignment to the right team, a single dashboard for LDAP, Azure and vSphere synchronisation — the CMDB as the single source of truth.

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For you as a developer or integrator

Platform for Developers

Reflection API for the data model, certified n8n community node, ITSM Designer Professional, open AI base API — build custom extensions and integrations, exactly as you need them.

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Three Products. One Promise.

Whether you're starting out, growing, or enterprise — iTop+ adapts to your requirements.

iTop+ Ready

The smart entry into professional service management

iTop+ Ready is the ideal solution for teams that want to introduce professional IT service management — without compromising on quality or …

  • Plus Layer
  • AI Features Included
  • Managed Configuration

iTop+ Flex

Grow flexibly. Design professionally.

iTop+ Flex gives your team full control over your service management. With the Professional Designer, you shape your data model yourself — low-code, …

  • Professional Designer
  • ISMS Extension (ISO 27001)
  • Word Template Generator

iTop+ Architect

For organisations that set the benchmark.

iTop+ Architect is for organisations that expect maximum flexibility and a strategic partnership. ITOMIG becomes your IT partner at eye level. In …

  • Co-Development Support
  • Health Check included
  • Sovereign LLM Endpoint

More Than Software. We're With You.

From support to consulting and training — personal, from Germany.

Support & SLA

Three SLA levels from Base to Elite, German-speaking support, Technical Account Management.

Consulting

Implementation, integration, CMDB optimisation, AI value workflows via n8n — personal, from Germany.

Training

Open or closed classroom, in DE/EN/FR, from power users to designer customisation.

Our Customers — You're in Good Company.

Ready for Professional Service Management?

Talk to us about your requirements. We advise you personally and without obligation.

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