Artificial Intelligence in iTop+

AI That Has Your Team's Back

All iTop+ products include powerful AI features built on the AI Base Layer co-developed with Combodo. The architecture is deliberately provider- and model-agnostic: you choose your AI provider — whether OpenAI, Anthropic, Mistral or a local model via Ollama.

What AI Can Do for You

• Ticket Summarisation: Long ticket histories reduced to the essentials — ideal for handovers and escalations
• Automatic Categorisation: New tickets are intelligently classified — less manual work, faster processing
• Translation: Multilingual support without language barriers — directly in the ticket
• Solution Description: When closing a ticket, the AI automatically suggests a structured solution description — saves time and improves your knowledge base quality
• CI Validation: Automatically checks whether linked Configuration Items match the ticket content

Provider-Agnostic by Design

The AI architecture of iTop+ is deliberately open. Supported providers include: OpenAI (GPT-4, GPT-4o), Anthropic (Claude), Mistral, Ollama (local models) and further providers via the open interface.

EU-Sovereign LLM Endpoint

• Your data does not leave the EU
• No CLOUD Act — no access by US authorities
• Zero Data Retention — your requests are not stored or used for training
• Maximum data sovereignty for your organisation

With iTop+ Architect, an optional dedicated, EU-sovereign LLM endpoint is available — operated by European providers, fully GDPR-compliant, without CLOUD Act.