Value Workflows
AI-powered automation with n8n — directly in your service management.
What are Value Workflows?
Value Workflows are AI-powered automations based on the n8n platform. ITOMIG has developed a certified n8n Community Node for iTop and actively maintains it. Building on this, we offer curated workflows that save your team time every day — from the morning overview to the systematic improvement of your data quality.
Examples from our Workflow Portfolio
- Morning Briefing: Every morning, an AI-generated summary of all active tickets — with prioritisation, trends and recommended actions. Ideal for the team start, after absences or during handovers.
- Intraday Briefing: A focused overview of all tickets that have changed during the day — with direct indication of urgent action required.
- Data Quality & Knowledge Building: A growing series of workflows improves the quality of your existing iTop data — for example through AI-assisted completion of solution descriptions in already closed tickets. A high-quality data foundation makes agents and automations more effective in the long run.
Portfolio grows continuously
The Value Workflow portfolio is continuously expanded. Which workflows are available and useful for your organisation, we are happy to discuss in person.
Technical Foundation
Value Workflows are based on the n8n Community Node for iTop, developed and certified by ITOMIG. This node enables bidirectional communication between n8n and iTop — reading and writing data, creating tickets, updating CIs and much more.