Support & SLA
Three SLA levels from Base to Elite. With a dedicated point of contact, German-speaking support and clearly defined response times. Including Technical Account Management and a structured Security Response process.
Our Services
From support to consulting to training — we accompany you every step of the way.
ITOMIG is more than a software provider. We are your partner for professional IT service management. Our services include support with clearly defined SLAs, consulting for implementation and ongoing development, and practical training for your team.
Consulting
Consulting and implementation for iTop+ deployments, extension of existing installations, improvement of your CMDB or introduction of additional process modules such as Change Management. Also system integration — from VMware and LDAP to AI-powered Value Workflows via n8n.
Training
Compact trainings for power users and administrators, advanced trainings for the iTop Designer (customising & rapid deployment), specialist trainings for AI integration and OQL (reporting & dashboards). In German, English or French. Online or in-person. As Open Classroom (fixed dates, mixed participants) or Closed Classroom (individual date, your team only).